Drive dealership success with claim efficiencies.

What we’ll cover:

• How to maximize operational efficiencies
• Why dedicated Finance & Insurance support is essential
• Benefits of efficient claims processing

As an auto dealership, selling cars is just one facet of your business. You’re also offering F&I and vehicle protection products like vehicle service contracts and Guaranteed Asset Protection (GAP) to better serve your customers as well as diversify your revenue streams. And let’s not forget your service department which can be a significant profit center and opportunity to drive customer retention and satisfaction.

While comprehensive offerings make your business stronger, they can also lead to inefficiencies within your organization and leave it vulnerable to more risk. You can combat this by going under the hood of your business and looking for ways to optimize your F&I claims processing and back-end operations.

Why streamlining claims processing matters

Efficient claims processing is a vital component of your back-end operations and can benefit your business in major ways.

Ease of claims

Ally is proud to resolve 95% of its F&I claims within the first call, and in 2022, we paid 93% of claims within 24 hours. In total, we pay more than 90% of claims submitted to us. When your claims are processed ASAP, you don’t have to spend hours conducting follow-ups or chasing down the appropriate paperwork. Instead, you can focus on what’s important – serving customers and ensuring your business runs smoothly.

Increased customer satisfaction

The need to file a claim could be a stressful situation for a customer, so a smooth, quick claims process that gets them back in their vehicles as soon as possible will go a long way toward building loyalty. Happy customers are usually repeat customers who recommend your business. Ally customer claims have a 95% satisfaction rate.

How to improve your back-end operations

Beyond efficient claims processing, it’s equally important to have smooth operations throughout the back end of your store. Ally Fixed Operations Consulting provides best-in-class training to empower your team to deliver an exceptional customer experience when managing factory warranty claims.

First, we evaluate your dealership’s operations, interview key team members and identify your business needs and improvement opportunities. Then we provide you with a customized report with recommendations to help achieve your performance goals. Lastly, your team receives hands-on coaching and training to put the improvement strategies into action.

Our consulting services cover every area of your service drive, including:

• Warranty reimbursement review
• Service drive advisor and manager training
• Financial statement analysis
• Warranty consultation service, focused on manufacturer compliance and reducing warranty exposure to chargebacks that include technician and management compliance training or audit mitigation

Our fixed operations consultants add value to your entire business, but when it comes to your service drive, our impressive results prove our worth*:

• An average of $242,000 increase in overall labor and parts sales year over year
• Up to an average of $29 increase of effective labor rate
• 33% increase with customer satisfaction index scoring

Leverage digital tools

These days, online processes make business easier and faster. Ally’s fully digital portal for submitting GAP claims includes all support documentation and real-time tracking progress and can be used by customers anytime, anywhere.

Also, our remote claims adjudication process utilizes mobile video technology and provides flexibility with adjustable claims empowerment levels. That means you could have the autonomy to approve claims up to a certain amount. If you need to adjust those levels, you can modify them to support your specific program, depending on your loss experience.

Capitalize on efficiencies

A more efficient dealership is most likely a more successful business. Take advantage of optimized processes to drive business success.