Additional Support

Get in touch with the people who can help you the most.

Ready to Talk?

Reach out to your Ally representative.

Contact one of our dedicated support teams using the information below.

Interested in signing up to do business with us? Call us at 1-866-766-4622

Call
1-866-766-4622
Monday — Friday, 9:30 am – 6:30 pm ET
Saturday 9:00 am – 6:00 pm ET

Mitsubishi
1-855-304-2559
Monday — Friday, 9:30 am – 6:30 pm ET
Saturday 9:00 am – 6:00 pm ET

Mail
Ally Financial
P.O. Box 380906
Bloomington, MN 55438

You can remit customer payments through SmartCash or mail checks to:
Ally Financial
Payment Processing
P.O. Box 9001951
Louisville, KY 40290-1951

Call
1-877-602-3343
Monday — Friday, 9:00 am – 7:00 pm ET

Credit Line
Document upload: visit
fleetcreditline.ally.com

Call
Central - 1-866-897-4412
Northeast - 1-800-257-5023
Southeast - 1-800-742-1722
West - 1-800-343-4541

Call
RouteOne® Help Desk
1-866-768-8301
Monday — Friday, 6:00 am – Midnight ET
Saturday, 9:00 am – 9:00 pm ET

Call
DealerTrack® Client Services
1-877-357-8725
Monday — Friday, 7:00 am – 8:00 pm ET
Saturday, 8:00 am – 5:00 pm ET

Vehicle Service and Maintenance Contracts, GAP, Other Auto Protection Products.

Call
1-800-631-5590
Monday — Friday, 8:00 am – 5:00 pm
local time

Email
ally.dps@ally.com

Mail
Ally Insurance Sales & Customer Support
Ally Detroit Center
500 Woodward Ave., 14th Floor
Detroit, MI 48226

Property & Casualty, Inventory Insurance, Floorplan and Motors Inventory Coverage (MIC).

Call
1-800-729-4622, Option 4
Monday — Friday, 8:00 am – 5:00 pm ET

Mail
Ally Insurance
Ally Detroit Center
500 Woodward Ave., 14th Floor
Detroit, MI 48226

Call
1-877-273-5572
Monday — Friday, 8:00 am – 7:00 pm ET

Email
sawebleads@cs.smartauction.biz

Email
allyacademy@ally.com

Mail check payments to:
Ally Financial, Inc.
Attn: Dealer Training
500 Woodward Ave., MI-01-16-AUTOFIN
Detroit, MI 48226